FAQs

SEPAApp does not start on my macOS system – what can I do?

If the error message is "SEPAApp cannot be opened because the developer cannot be verified." or "macOS cannot verify that the app does not contain malware." please follow these instructions: https:// support.apple.com/en-us/guide/mac-help/mh40616/mac The reason for the error message is that SEPAApp is not listed in the Apple AppStore and therefore SEPAApp cannot be identified as [...]

By |February 3rd, 2023|Comments Off on SEPAApp does not start on my macOS system – what can I do?

SEPAApp does not start on my Linux (Ubuntu) system – what can I do?

If the error message is the following: "Exception in thread "main" java.lang.UnsatisfiedLinkError: [...] jre1.8.0_202/lib/i386/libawt_xawt.so: libXtst.so.6" ...this only affects the version with Java. The bundled Java is a 32 bit version, which runs also on 64 bit systems. But sometimes some 32 bit libraries have to be installed to 64 bit systems with the following command: [...]

By |February 3rd, 2023|Comments Off on SEPAApp does not start on my Linux (Ubuntu) system – what can I do?

Which characters are allowed in the SEPA format?

Many banks also allow special characters, but you are on the safe side if only the so-called SWIFT character set is used. The SWIFT character set is a subset of the ISO 8859 character set and comprises all characters with a white background in the following table:

By |January 25th, 2021|Comments Off on Which characters are allowed in the SEPA format?

SEPAApp says that my license key is invalid – what should I do?

If the license key is shown as invalid, it is likely due to a typo. It is best to copy it directly from the e-mail: To avoid typing errors, copy the license no. with Ctrl+C and paste it with Ctrl+V in the text field in SEPAApp. Make sure not to copy any spaces or line [...]

By |October 13th, 2020|Comments Off on SEPAApp says that my license key is invalid – what should I do?

May I transfer my license key to another computer?

You can easily transfer your SEPAApp license key to another computer, if you make sure, that the license key is not used on a second computer at the same time. That means, for example, the complete removal of SEPAApp on your old computer, if you want to enter the license key on a new computer.

By |October 13th, 2020|Comments Off on May I transfer my license key to another computer?

I get an error message regarding Java and SEPAApp does not start – what should I do?

You are using a SEPAApp version without Java-Runtime Environment. Solution 1: Download SEPAApp with an included Java-Runtime Environment and use that version (recommended). Solution 2: Install your own version of Java and restart SEPAApp. Windows message regarding missing Java Mac message regarding missing Java

By |July 24th, 2019|Comments Off on I get an error message regarding Java and SEPAApp does not start – what should I do?

I get a warning message after starting SEPAApp – what does that mean?

Using Windows or Mac you get, at least at the first start of SEPAApp, a warning message regarding a not verified software or not identified developer. You can ignore that warning. Windows warning message (German version - you see it in your computers language) Mac warning message (English version - you see it in [...]

By |July 24th, 2019|Comments Off on I get a warning message after starting SEPAApp – what does that mean?

Can I run SEPAApp in another language than my computers language?

This is possible under Windows as follows: Create a file "SEPAApp.l4j.ini" in the directory where the SEPAApp exe file is located. Use a text editor to write -Duser.language = "en" into this file and save it. Make sure that the file is created in Windows in ANSI format. Instead of 'en' [...]

By |May 17th, 2019|Comments Off on Can I run SEPAApp in another language than my computers language?
Go to Top