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FAQ

FAQ

In this FAQ (Frequently Asked Questions) you can find answers to your questions. If not, please contact us.

To make a national payment (credit transfer) in Switzerland in CHF, please open the “optional settings” window and enter CHF in the “Currency” field. The “Service Level” field must be blank.

On the new Mac with the M1 and M2 chipsets, MacOS prevents applications not downloaded from the App Store or applications not verified by Apple from running at the BIOS level. You have to give permission in the BIOS.

If the error message is “SEPAApp cannot be opened because the developer cannot be verified.” or “macOS cannot verify that the app does not contain malware.” please follow these instructions: https:// support.apple.com/en-us/guide/mac-help/mh40616/mac

The reason for the error message is that SEPAApp is not listed in the Apple AppStore and therefore SEPAApp cannot be identified as legitimate software by macOS.

If the error message is the following:

“Exception in thread “main” java.lang.UnsatisfiedLinkError: […] jre1.8.0_202/lib/i386/libawt_xawt.so: libXtst.so.6″

…this only affects the version with Java.

The bundled Java is a 32 bit version, which runs also on 64 bit systems.

But sometimes some 32 bit libraries have to be installed to 64 bit systems with the following command:

“sudo apt-get install libxtst6:i386”

Many banks also allow special characters, but you are on the safe side if only the so-called SWIFT character set is used.

The SWIFT character set is a subset of the ISO 8859 character set and comprises all characters with a white background in the following table:

You will receive the e-mails with the license key or invoice in two separate e-mails.

It may happen that these e-mails end up in the spam folder. Please take look at it.

If you still do not find the e-mails, please contact our support: support@sepaapp.eu

If the license key is shown as invalid, it is likely due to a typo. It is best to copy it directly from the e-mail: To avoid typing errors, copy the license no. with Ctrl+C and paste it with Ctrl+V in the text field in SEPAApp. Make sure not to copy any spaces or line breaks.

If the license key has been successfully entered once after installing SEPAApp, the button will be grayed out after restarting SEPAApp and it is not necessary to re-enter the key at any time.

If the key entering was unsuccessful or the key has not yet been entered, make sure that you enter the standard license using the “Enter license” button and – if available – the pro license using the “Enter pro license” button .

You can easily transfer your SEPAApp license key to another computer, if you make sure, that the license key is not used on a second computer at the same time. That means, for example, the complete removal of SEPAApp on your old computer, if you want to enter the license key on a new computer.

  • You are using a SEPAApp version without Java-Runtime Environment.
  • Solution 1: Download SEPAApp with an included Java-Runtime Environment and use that version (recommended).
  • Solution 2: Install your own version of Java and restart SEPAApp.


    • Windows message regarding missing Java

    Mac message regarding missing Java

  • Using Windows or Mac you get, at least at the first start of SEPAApp, a warning message regarding a not verified software or not identified developer. You can ignore that warning.


    Windows warning message (German version – you see it in your computers language)


    Mac warning message (English version – you see it in your computers language) (with Java Runtime-Environment)


    Mac warning message (English version – you see it in your computers language) (without Java Runtime-Environment)

    Using Mac (depending on the OS version) you may need to start SEPAApp using this guide (must be done only once).

  • This is possible under Windows as follows:

    Create a file “SEPAApp.l4j.ini” in the directory where the SEPAApp exe file is located.
    Use a text editor to write -Duser.language = "en" into this file and save it.
    Make sure that the file is created in Windows in ANSI format.

    Instead of ‘en’ you can also use the language abbreviation of any other language available in SEPAApp.

    Under Linux, enter the parameter -Duser.language = "en" directly to the Java call.

  • SEPAApp is available in the following languages:

    • German
    • English
    • Portuguese
    • Catalan
    • Frensh
    • Spanish
    • Italian

    The download packages contain all available languages (The language will be selected by the computer’s language automatically.) and templates for the import files in English and German.

  • No, please leave columns that you do not use empty. This applies to all optional columns, except the column BIC, for which we have templates with and without BIC.

  • The SEPA XML format has several restrictions, which characters are allowed. Also banks and banking software may add some more restrictions. It is safe to use only letters (A-Z, a-z) and numbers (0-9). In most cases the following special characters are also allowed: + ? / – : ( ) . , ‘

  • SEPAApp requires a screen-resolution of minimum 1024*768.

  • Only, if you want to uses Pro-features, a Pro-license must be entered. In this case a Pro-license has to be bought and entered into SEPAApp. Users of the Standard-version may use SEPAApp as usual without entering a Pro-license.

  • The price has to be paid only once (and includes all future updates)! There are no recurring license fees! Only upgrades like SEPAApp Standard to SEPAApp Pro are chargeable.

  • A common mistake is that the template with BIC is used and on the GUI an import without BIC is set, or, conversely, that the template without BIC is used and on the GUI an import with BIC is set.

  • Yes, if you buy a SEPAApp license, you can use all updates for free. Only upgrades like SEPAApp Standard to SEPAApp Pro are chargeable.

  • SEPAApp Pro has certain features needed for advanced use only. You will find the features marked as Pro-features in the list of features.

  • Yes, to use express credit transfers you just have to set the checkbox on the SEPAApp GUI. You will find details in the manual.

  • Yes, to use single booking you just have to choose the according setting from the batch booking selectbox on the SEPAApp GUI. You will find details in the manual. By default there is no setting selected. Please note that many banks ignore the setting.

  • Yes, to use business direct debits (B2B) you just have to set the according option field on the SEPAApp GUI. This setting affects every direct debit in the generated SEPA XML file. You will find details in the manual. By default normal direct debits (CORE) are selected.

  • You can test SEPAApp 60 days for free without a license.
  • The button “Create SEPA file” will be enabled, after all mandatory fields on the GUI are filled – i.e. there are error messages – and a file with at least one valid data row was imported.

  • Please enter your VAT ID on the order form.

  • There are many reasons why your bank might not accept your SEPA XMl file.
  • Check the error messages from your bank. You might find a hint whats wrong.

  • SEPAApp recognizes credit transfers and direct debits in the template using the tables and starts reading automatically the right data.
  • Leave the eventually not needed table in the template and just insert your data in the other one.

  • No, SEPAApp recognizes empty rows as the end of a file. Remove all empty rows from your import file because all rows after an empty row will not be imported.

  • SEPAApp recognizes the template using header and example entry und starts reading from row 3.
  • Option 1: Leave header and example entry in the template and insert your data from row 3.
  • Option 2: Delete header and example entry in the template and insert your data from row 1.

  • Yes, to use express direct debits (COR1/D1-agreement) you just have to set the checkbox on the SEPAApp GUI. This setting affects every direct debit in the generated SEPA XML file. You will find details in the manual.

    Important note: As the deadline for CORE direct debits has been shortened, COR1 is no longer necessary and is no longer supported by many banks!

  • If you want to integrate the creation of SEPA files seamlessly into your own software, then take a look at the command-line interface.

  • OpenOffice and LibreOffice store – particularly the new Excel format xlsx – not always correct.
  • The best way to use OpenOffice or LibreOffice is to use the ODF format (fiel extension *.ods for sheets) or the CSV format.

  • SEPAApp reads CSV, Excel and ODF files (*.ods) that you can create with a program of your choice (for example, Microsoft Excel, LibreOffice or OpenOffice).
  • If you downloaded the SEPAApp version without Java-Runtime Environment, you have to install a Java-Runtime Environment (Version 8 or higher) by yourself. We recommend using the SEPAApp version thats already has a Java-Runtime Environment included.

  • This is described in the manual.

  • This is described in the manual.

  • This is described in the manual.

  • This is described in the manual.

  • This is described in the manual.

  • This is described in the manual.

  • You miss a feature?
  • You have ideas for improvement?
  • Let us know your wishes on our feedback page! If possible, we will implement in the next version of SEPAApp.

  • SEPAApp generates the SEPA data format (XML format) based on the ISO standard 20022.
  • Direct Debits are generated in pain.008.001.02, pain008.002.02, pain008.003.02, pain.008.001.02.austrian.003/004, pain.008.001.02.ch.01, pain.008.001.02.chsdd.02, pain.008.001.02.ch.03, CBISDDReqLogMsg.00.01.00 (sub) format.
  • Credit Transfers are generated in pain001.001.03, pain001.002.03, pain.001.003.03, pain.001.001.03.austrian.003/004, pain.001.001.03.ch.02, CBIPaymentRequest.00.04.00, pain001.001.02 (sub) format.
  • Further technical details can be found on the website of the German EBICS banking industry.

  • Yes, but a separate license must be purchased for each computer. You found more details about that on the page License Agreement.

  • Yes. All your data will remain on your computer and are not sent to any external server.

  • Operating Systems: Windows XP/Vista/7/8/10, Mac OS, Linux / Unix
  • CSV: all programs that can export CSV (eg Microsoft Excel, LibreOffice or OpenOffice).
  • Excel: any program that can export to Excel format (eg Microsoft Excel).
  • ODF: any program that can export to ODF format (eg LibreOffice or OpenOffice).

  • Enter direct debits and credit transfers in eg Excel.
  • Save the file as xls, xlsx or csv file.
  • Import the file into SEPAApp.
  • Enter your bank account data in SEPAApp.
  • Save the SEPA file.
  • Sent the SEPA file to your bank (eg via StarMoney or via the online banking portal of your bank).
  • This is described in detail in the manual.

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