FAQ
In this FAQ (Frequently Asked Questions) you can find answers to your questions. If not, please contact us.
You will receive the e-mails with the license key or invoice in two separate e-mails.
It may happen that these e-mails end up in the spam folder. Please take look at it.
If you still do not find the e-mails, please contact our support: support@sepaapp.eu
If the license key is shown as invalid, it is likely due to a typo. It is best to copy it directly from the e-mail: To avoid typing errors, copy the license no. with Ctrl+C and paste it with Ctrl+V in the text field in SEPAApp. Make sure not to copy any spaces or line breaks.
If the license key has been successfully entered once after installing SEPAApp, the button will be grayed out after restarting SEPAApp and it is not necessary to re-enter the key at any time.
If the key entering was unsuccessful or the key has not yet been entered, make sure that you enter the standard license using the “Enter license” button and – if available – the pro license using the “Enter pro license” button .
You can easily transfer your SEPAApp license key to another computer, if you make sure, that the license key is not used on a second computer at the same time. That means, for example, the complete removal of SEPAApp on your old computer, if you want to enter the license key on a new computer.