Can I use express credit transfers?
Yes, to use express credit transfers you just have to set the checkbox on the SEPAApp GUI. You will find details in the manual.
Can I use single booking/batch bocking?
Yes, to use single booking you just have to choose the according setting from the batch booking selectbox on the SEPAApp GUI. You will find details in the manual. By default there is no setting selected. Please note that many banks ignore the setting.
Can I use business direct debits (B2B)?
Yes, to use business direct debits (B2B) you just have to set the according option field on the SEPAApp GUI. This setting affects every direct debit in the generated SEPA XML file. You will find details in the manual. By default normal direct debits (CORE) are selected.
The Button “Create SEPA file” is disabled, but I want to test SEPAApp for free.
You can test SEPAApp 60 days for free without a license. The button "Create SEPA file" will be enabled, after all mandatory fields on the GUI are filled - i.e. there are error messages - and a file with at least one valid data row was imported.
I need an invoice without VAT for my company located in the EU or Switzerland.
Please enter your VAT ID on the order form.
I get an error message from the bank after uploading the file – what can I do?
There are many reasons why your bank might not accept your SEPA XMl file. Check the error messages from your bank. You might find a hint whats wrong.
I have problems when I delete a table from the Excel or ODF template – what can I do?
SEPAApp recognizes credit transfers and direct debits in the template using the tables and starts reading automatically the right data. Leave the eventually not needed table in the template and just insert your data in the other one.
I have empty rows in my import file – is that ok?
No, SEPAApp recognizes empty rows as the end of a file. Remove all empty rows from your import file because all rows after an empty row will not be imported.
I have problems when I delete the header or the example entry from the Excel or ODF template – what can I do?
SEPAApp recognizes the template using header and example entry und starts reading from row 3. Option 1: Leave header and example entry in the template and insert your data from row 3. Option 2: Delete header and example entry in the template and insert your data from row 1.
Can I use express direct debits (COR1/D1-agreement)?
Yes, to use express direct debits (COR1/D1-agreement) you just have to set the checkbox on the SEPAApp GUI. This setting affects every direct debit in the generated SEPA XML file. You will find details in the manual.Important note: As the deadline for CORE direct debits has been shortened, COR1 is no longer necessary and [...]